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FAQS
By starting a subscription, you agree to be billed on a recurring basis for each order until your subscription is either (a) canceled or (b) paused.
Absolutely, you can! To adjust the frequency of your shipments, simply reach out to our Customer Care Team.
Unfortunately, no. It is the customer’s responsibility to manage their subscription and skip any orders they don’t wish to receive. Subscription changes must be made at least FOUR days before the next shipment if they want to pause, skip, or delay an order. If no changes are made to the subscription, the customer will automatically receive their Vitasei products on time, delivered right to their doorstep!
Absolutely! You can skip your upcoming shipment(s) by reaching out to our Customer Care Team.
Yes, you can cancel or pause your subscription at any time. However, we ask that any changes or cancellations be made at least FOUR days before your next order date. As a reminder, we send an email five days before your scheduled shipment to give you plenty of time to update your subscription as needed.
Vitasei Subscriptions: Everything You Need to Know
We want to make your experience with Vitasei subscriptions as simple and clear as possible. Below, you’ll find the key details and conditions of our subscription service, organized for your convenience:
Subscription Process:
- Subscriptions can be made through our website: www.vitasei.com.co.
- We are working to allow subscription sign-ups through our E-center as well.
User Account:
- It is not mandatory to create a personal account to subscribe, but we highly recommend it. By creating an account, you'll have direct access to your subscription information and be able to manage it more easily.
Terms Acceptance:
- To subscribe, you must accept these terms and conditions. Without this acceptance, you will not be able to proceed with the subscription.
Costs and Benefits:
- There are no additional costs for subscribing, beyond the price of the product and shipping.
- You will receive a 10% cashback in the form of a voucher on the total value of the products purchased. Please note that Vitasei SAS reserves the right to modify this percentage at any time.
- Starting from the third month of subscription, you’ll be able to choose a gift from a list provided by Vitasei.
Automatic Billing:
- By subscribing, you authorize Vitasei SAS to automatically charge the value of the chosen plan and products according to the frequency you selected (monthly or customized).
- The charge will be automatically debited from your credit card and will continue while the subscription is active.
- To avoid being charged, you must cancel or pause your subscription at least 24 business hours before the next automatic payment.
Billing Frequency:
- Automatic debits occur on the same date the subscription was activated. For example, if you subscribed on February 10th, the next payment will be on March 10th, and so on.
- The product will be shipped the next business day following the automatic payment, and delivery times will be the same as those for any other order made through the website.
Personal Data Usage:
- By subscribing, you accept and authorize the use of your personal data by Vitasei SAS, in accordance with our privacy policies.
Resale Prohibition:
- Acquiring products via subscription for resale without prior authorization from Vitasei SAS is prohibited. If we detect such activity, we may cancel the subscription without prior notice and apply any relevant penalties.
Eligible Products:
- Only certain products are eligible for the subscription program. These will be clearly marked on the website.
Free Shipping:
- All subscription shipments are completely free of charge.
If you have any questions, we’re always here to help. Thank you for being part of the Vitasei family!
Let customers speak for us
Le di a mi mamá este colágeno de navidad y fue la sensación, al día siguiente hicimos para todos un frappe y quedó deliciosooo!
solo les digo que yo empecé a tomar este producto y me tocó suscribirme porque todos en mi casa se antojaron, mi mamá, mi papá y hasta mi novio. Se siente como un fresquito consumir probioticos
Estuve viendo los blogs que enviaron del sueño y compré un frasco y si me ayudó mucho a dormir mejor, ahora no me siento cansada al despertar y mi digestión es increíble
Estoy muy contenta con Happy Flora! me puedo comer mis tacos tranquila sin pensar en que me tengo que ir para la casa por sentirme mal. Se los llevé a mi mamá a México y ahora tengo que comprarle siempre que regreso a USA
Llevo usándolo un mes y los resultados han sido sorprendentes. Mi digestión es mucho más regular, y ya no siento esa incomodidad de hinchazón que tenía antes. Me siento más ligero y con más energía a lo largo del día. He probado varios probióticos, pero ninguno ha funcionado tan bien como Happy Flora. Además, me encanta que es un producto natural, lo que me da mucha confianza.
I’ve tried several probiotics in the past, but none have worked as well as Happy Flora. My digestion is so much smoother now, and I no longer experience the uncomfortable bloating I had before. What surprised me even more is how much clearer my skin looks. I feel healthier overall, and it’s like a weight has been lifted from my digestive system. I’m thrilled with the results and will definitely keep this part of my daily routine.
Este producto ha sido excelente para mi digestión. Ya no siento esa incomodidad después de las comidas.
Maravilloso! Desde que lo empecé a usar, mi salud digestiva ha mejorado enormemente. Muy recomendable.
I’ve been taking Happy Flora for almost a month now, and it’s made such a big difference in my life. My digestive issues, including bloating and discomfort, have all but disappeared. I feel much lighter, and my stomach is no longer as sensitive. Plus, I’ve noticed my skin is looking better as well. This product has truly exceeded my expectations
No soy de escribir reseñas, pero siento que Happy Flora merece que lo haga. Desde que mi hijo me trajo este probiótico de USA a España lo estoy tomando y mi digestión ha mejorado muchísimo. Ya no tengo esa sensación de pesadez después de las comidas y mi vientre se siente mucho más relajado. Lo que más me gusta es que no solo ayuda a mi digestión, sino que también me ha dado más energía y me siento más activa.
Probé Happy Flora buscando una solución para mis problemas digestivos, y la verdad es que ha superado mis expectativas. Ya no tengo problemas de hinchazón ni de malestar estomacal después de comer. Mi digestión es mucho más regular, y siento que mi cuerpo está funcionando mucho mejor. Además, mi piel también ha mejorado, se ve más saludable y luminosa. ¡Lo seguiré usando sin duda!
Este producto me ha ayudado muchísimo con mis problemas digestivos. Estoy más regular y mi energía ha aumentado.
I’ve been using Happy Flora for about three weeks now, and I can already tell a major difference in my digestion. I used to suffer from constant bloating and discomfort, but now I feel light and regular. My energy levels are also much higher throughout the day, which is a huge bonus. I’ve even noticed my skin looks clearer! I’m so glad I found this product, and I’ll definitely continue using it.
He notado una gran mejora en mi digestión desde que empecé a usar Happy Flora. Mi vientre está mucho más tranquilo y ya no me siento hinchada.
Este producto ha sido muy bueno para mi, la hinchazon ahora es poca y puedo dormir muchísimo mejor que antes.