Shipping Policy



It is the customer's responsibility to arrange collection of their parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We cannot guarantee your local courier will leave a calling card, so if your order has not been received within the estimated delivery timeframe, please refer to your tracking link, or contact the shipping carrier for a reschedule or us for further tracking updates. 
Vitasei does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.




If your item is in stock, please allow 1-3 business days (excluding weekends and holidays) to ship out your order once payment is received and cleared. The order processing time is strictly how long it takes for us to prepare your order for shipment, NOT how long it will take for you to receive your shipment. The estimated time it takes for your order to arrive once shipped is listed down below, these times exclude the 3-7 business day period orders are spent in processing. Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time! Once shipped, you will be emailed with a tracking number to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

Please note that these delivery time estimates are only estimates and are subject to delay depending on external factors. In most cases, orders will be sent within the estimated delivery time, though do note that these delivery times do not include the 3-7 business day period (excluding weekend and holidays) all orders go through before they are shipped. We appreciate your patience and cooperation as your order makes its way to its destination.

Customers are responsible for all applicable import duties and fees on international orders. All orders are shipped DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case, the fees are paid to the local carrier. Vitasei does not collect fees and has no control over what local governments charge.

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at and we will do our best to resolve the error(s) made. Although, please note the purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not held responsible for goods delivered to a wrong or invalid address. Any delivery date or time specified by us is a best estimate only and Vitasei will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Vitasei does not take responsibility for loss or damaged items during transit. In the unlikely event, your order is not received within the expected delivery timeframe.