PREGUNTAS FRECUENTES

1. ¿Qué beneficios obtengo al suscribirme?

Cuando te suscribes, obtienes un 30% de descuento en tu orden. Además, puedes cambiar o cancelar tu suscripción en cualquier momento. También puedes elegir la frecuencia de entrega que prefieras, lo que te ayudará a ahorrar tiempo y dinero.

2. ¿Cómo funciona el proceso de suscripción?

Es muy sencillo:

  1. Elige tu producto y la cantidad deseada.
  2. Selecciona el plan de suscripción y la frecuencia de entrega de tu producto.
  3. Haz clic en el botón "Suscribirse" y agrega el producto al carrito de compras.
  4. Finaliza tu compra de la manera habitual.
  5. Espera la entrega de tu producto y disfrútalo.
3. ¿Puedo cambiar la frecuencia de mis entregas después de suscribirme?

Sí, puedes cambiar la frecuencia de tus entregas en cualquier momento. Simplemente accede a tu cuenta y ajusta la configuración de tu suscripción según tus necesidades.

4. ¿Qué sucede si quiero cancelar mi suscripción?

Puedes cancelar tu suscripción en cualquier momento sin penalización. Accede a tu cuenta, selecciona la suscripción que deseas cancelar y sigue los pasos para finalizar la cancelación.

5. ¿Puedo añadir o eliminar productos de mi suscripción?

Sí, puedes añadir o eliminar productos de tu suscripción en cualquier momento. Ve a la sección de suscripciones en tu cuenta, realiza los ajustes necesarios y guarda los cambios.

What are the terms and conditions for subscriptions at Vitasei?

Vitasei Subscriptions: Everything You Need to Know

We want to make your experience with Vitasei subscriptions as simple and clear as possible. Below, you’ll find the key details and conditions of our subscription service, organized for your convenience:

Subscription Process:

  • Subscriptions can be made through our website: www.vitasei.com.co.
  • We are working to allow subscription sign-ups through our E-center as well.

User Account:

  • It is not mandatory to create a personal account to subscribe, but we highly recommend it. By creating an account, you'll have direct access to your subscription information and be able to manage it more easily.

Terms Acceptance:

  • To subscribe, you must accept these terms and conditions. Without this acceptance, you will not be able to proceed with the subscription.

Costs and Benefits:

  • There are no additional costs for subscribing, beyond the price of the product and shipping.
  • You will receive a 10% cashback in the form of a voucher on the total value of the products purchased. Please note that Vitasei SAS reserves the right to modify this percentage at any time.
  • Starting from the third month of subscription, you’ll be able to choose a gift from a list provided by Vitasei.

Automatic Billing:

  • By subscribing, you authorize Vitasei SAS to automatically charge the value of the chosen plan and products according to the frequency you selected (monthly or customized).
  • The charge will be automatically debited from your credit card and will continue while the subscription is active.
  • To avoid being charged, you must cancel or pause your subscription at least 24 business hours before the next automatic payment.

Billing Frequency:

  • Automatic debits occur on the same date the subscription was activated. For example, if you subscribed on February 10th, the next payment will be on March 10th, and so on.
  • The product will be shipped the next business day following the automatic payment, and delivery times will be the same as those for any other order made through the website.

Personal Data Usage:

  • By subscribing, you accept and authorize the use of your personal data by Vitasei SAS, in accordance with our privacy policies.

Resale Prohibition:

  • Acquiring products via subscription for resale without prior authorization from Vitasei SAS is prohibited. If we detect such activity, we may cancel the subscription without prior notice and apply any relevant penalties.

Eligible Products:

  • Only certain products are eligible for the subscription program. These will be clearly marked on the website.

Free Shipping:

  • All subscription shipments are completely free of charge.

If you have any questions, we’re always here to help. Thank you for being part of the Vitasei family!